Official website by authors Bill Lisowski and John Mengelson. Positioning Success Release date: Nov. 13, 2007. Earning Success now available (officially released Sept. 30, 2008). Retaining Success now available (officially released Nov. 11, 2008). To participate in the Blogs or Forums, simply click on "join!" There is no cost. Browse by Tags - Positioning Success
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  • A Public Battle Between Customer Service & Profits

    Today's Chicago Tribune (and undoubtably other major venues) featured a full page ad from the union that represents the pilots for United Airlines with a letter that apologized to its customers for the terrible service the airline provided its customers over the holiday season. The major reason for...
    Posted to Bill Lisowski's Blog (Weblog) by Bill Lisowski on 12-30-2007
  • Email Response Defines You

    While many people are overwhelemd by the amount of email they receive, this vast volume of correspondence does not excuse them from the simple courtesy of a quick response. No one wants to be left inthe dark, and no one wants to wonder if their message got through. A simple "Thanks," or "I'm...
    Posted to Bill Lisowski's Blog (Weblog) by Bill Lisowski on 09-20-2007
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