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  • Putting a Cost to Password Resets

    Between 30 and 50% of all IT Help Desk calls are for password resets, and the average cost for each reset now stands at $10, according to Forrester Research (BusinessWeek, May 19, 2008). That's why the growing sophistication and useability of a new generation of password harmonizing programs may...
    Posted to Bill Lisowski's Blog (Weblog) by Bill Lisowski on 05-13-2008
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