The nation's first official Baby Boomer has applied for her Social Security benefits, the beginning of an onslaught of nearly 80 million other Boomers to follow. From an organizational perspective, do you know how this retirement drain will affect your ability to continue delivering top-notch service and satisfaction? How many employees will be retiring in the next 2 to 5 years? How many in the next 10? What talent leaves your organization when they go?
More importantly, what programs are in place now to transfer that knowledge and expertise to younger people within your organization? What are you doing to ensure they are being given the management experiences to help them step into this void?
Like it or not, this change is coming.