I was blown away today by exceptional customer service and satisfaction--and from an unlikely place--my cell phone provider!  Everyone has several horror stories to relate on their latest encounter with their cell phone company, and I expected to add one to the collection after I upgraded phones for my wife and myself, and then received a bill for $491.  After a very relaxing 28 minutes ( it seemed like 5 minutes) with Doris at Sprint we found that I had not received a monthly bill and that I had been erroneously charged for almost $200.  She quickly fixed it, and I was a happy camper.  No arguments, a heartfelt apology, and I happily kept my contract in place.

We have added a forum today where we would like to capture your experiences with outstanding customer satisfaction.  Take 30 seconds to join the Success Community, and let us hear your positive story!

Ironic, isn't it, that outstanding customer satisfaction is the exception, not the rule?  Thanks Doris!