Bill Lisowski shares updated information and questions related to the subject matter in the three books he co-wrote: Positioning Success, Earning Success, and Retaining Success. Look for facts and commentary on issues related to business management, leadership, people development and mentoring, process improvement, and current business news.
While many people are overwhelemd by the amount of email they receive, this vast volume of correspondence does not excuse them from the simple courtesy of a quick response. No one wants to be left inthe dark, and no one wants to wonder if their message got through. A simple "Thanks," or "I'm working on it, let you know later this week" takes a few seconds to type, yet it sends a powerful message that says you care about your business relationship. It also proves you are customer (internal and external) centric. Everyone wants to be thanked or kept informed. Simple to do, yet not done enough.
Leaders are experts in responding. They are experts in keeping their customers up-to-date. Where do you fit?
About Bill Lisowski
Bill Lisowski is co-author of the three book "Success Series," "Positioning Success," "Earning Success," and "Retaining Success." He has owned three small businesses, spent 6 years as an editor, journalist and photographer, handled increasing responsibilities during his 15 years working with 3 major Fortune 500 retailers, and has helped several small and medium sized service-oriented businesses as a consultant with his partner, mentor friend, and co-author, John Mengelson. Currently he is Senior Vice President for Vendor Management with IPT.