Welcome!
What would you think if you were told:
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Every expense, including energy, is controllable,
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Poor performance is not an employee problem, it is a management problem,
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The longer you work, the more likely you can do your job cheaper, faster and smarter,
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People rarely leave organizations over money issues, and
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Too many organizations are afraid of their customers.
Do you think the managers and leaders within your company would enjoy hearing these perspectives? Would you?
This Positioning Success web site is the official site for our Success Community, and supports our three-book Success Series. Book 1, Positioning Success, was released Nov. 13, 2007, and focuses on getting your organization ready to go after business. It examines how you do business from an organizational style, it looks at employees from an asset perspective, and it offers in-depth ways to understand your pricing and cost structure.
Our second book, Earning Success, has an official release date of Sept. 30, 2008, but is now available through this web site (see right hand box). It focuses on the act of winning customers and business by defining your true customers and the process for uncovering them, it does a deep dive on what an effective selling organization should be doing, and it examines the philosophy of managing by customer satisfaction, not service.
The third book in the series, Retaining Success, is currently being produced and will be available in the Fall of 2008. Watch this site for more information. This book takes the perspective that because winning customers is so expensive, what must an organization do to ensure they do not lose them. It examines the idea of managing by key indicators (what we call Pulse Points), it delves into the perspective that cultivating relationships within and without your organization keep customers satisfied, and it looks at your technology infrastructure to uncover deficiencies that could be causing customers to go elsewhere.
Each book also provides you with an Action Plan of tasks, organized by each section and subsection, to help you better understand your organization and to give you the steps to make corrective action. The plans run from 160 items to 225 items. We believe these easy-to-read books and Action Plans can provide you with "The Key Questions for Managing and Growing Your Business."
We are proud of the efforts that produced these books, and welcome your input, ideas, and opinions about the books and the content in our blogs and forums. Hopefully your input will open up an interesting and lively exchange or ideas. (To participate, simply take 30 seconds to register a user name and you can begin!)
We wish to publically thank Jeffrey Fox and Jack Stack for their great cover endorsements as well as Rod Hoyng and John Rapuzzi for their respective Forewords to the first two books. We also want to thank the excellent editing and design staff at Tate Publishing.
Don't miss clicking on the Download Tab! We continually post interesting articles and excerpts for you to view or dowload.
Again, thanks for visiting our Success Community. Thanks for helping us to realize success. And most importantly, here's to your own success!
Bill Lisowski and John Mengelson
Positioning Success Events
Presentation Wednesday, April 23, 2008
Guest Speaker, Writer's Class (Process for Publishing Your Book)
College of Dupage, Glen Ellyn, IL
Click on the Photo Tab to see pictures of the event
Go to the Downloads Tab (White Papers folder) to get a copy of his presentation
Bill Lisowski
Workshop Monday, April 14, 2008
PRSM 2008 (Topic: Key Challenges in Food Service Facility Management)
Go to the Downloads Tab (White Papers folder) to get a copy of his presentation
John Mengelson (
PRSM 2008)
Workshop Tuesday, March 11, 2008
SPECS 2008-A Chain Store Age event (Topic: Maintaining G.O.L.D.)
Click on the Photo Tab to see pictures of the event
Go to the Downloads Tab (White Papers folder) to get a copy of his presentation
Click Here for the Session Evaluation
Book Signing Feb. 16, 2008,
The Bookstore, Glen Ellyn, IL
Bill Lisowski and John Mengelson
Click on the Photo Tab to see pictures of the event.
Testimonials NEST International, Bulk Book Purchase sent to their vendors, Dec. 18, 2007
Publicity Alumni Focus: Bill Lisowski, Benedictine University Voices, Spring 2008
TribLocal (
Chicago Tribune), Feb. 19, 2008
Naperville Sun, Feb. 8, 2008
PRSM magazine, February 2008
Benedictine University Voices, Quarterly Magazine, Winter 2008
Phi Kappa Phi Quarterly Magazine, Fall 2007
Articles Managing Change, Gladiator Newsletter, May 9, 2008
Letter to the Editor, Inc. magazine, April 2008
Managing Change, page 3 of company newsletter, February 2008
What's New
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Approximately 55% of white collar workers take cell phone calls or emails after office hours all or some of the time, according to a BusinessWeek poll (Sug. 25, 2008). As technology continues to expand the ease for 24-hour availability, managers and leaders must rethink the old adage: Time + Physical Presence = Results . Employees today are demanding...
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The third book in our Success Series, Retaining Success, is now available from our Publisher's website. The 204-page soft-bound printed version is $13.99, while the eBook format is $8.99. To order, Click Here!
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Robert Half Technologoes reports that 37% of polled companies had a corporate policy and software in place to prevent employees from accessing certain websites ( Entrepreneur magazine, Sept. 2008), blocking inappropriate content, viruses and malware. Some cmpanies have even moved to real time monitoring that trigger automatic notifications when employees...
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Recently coauthor Bill Lisowski reorganized his department and added in a level of supervisors (or team leaders). Because all four were first-time supervisors, and some were only a few years out of college, he developed a series of training workshops for them on management and leadership using the three-book Success Series. His outline of suggested...
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An outline of suggested reading for newly promoted, first-time supervisors or team leaders, based on the 3-book Success Series. This outline was used by co-author Bill Lisowski for a series of one-hour training workshops when he created four new supervisory positions within his organization.